FAQ’s

FREQUENTLY ASKED QUESTIONS

GENERAL

We can accept cash or the following credit/debit cards for all payments: American Express, MasterCard, Visa Credit, Visa Debit, Visa Electron, Solo and Maestro.

Fine dining suppers are available for guests and non-guests in our 2 AA Rosette restaurant on the first floor from 7.00pm until 10.00pm daily (booking recommended). Lunch dishes, snacks and light bites can be purchased in our lounge on the ground floor from 11.00am until 9.45pm daily.

The car park at the rear of the hotel is free during the day for guests and anyone dining or attending an event at the hotel. However, a flat fee of £2.00 is charged for guests wishing to park their car overnight. Please be aware that our car park is monitored by an ANPR System, and all guests using the car park must enter their car registrations details on the touch screen at the hotels reception desk. The £2.00 overnight fee is to be paid to our reception team upon check in. We cannot guarantee a space as parking is limited. For those unable to use the hotel car park, on-street parking is available adjacent to the hotel which is pay and display (£1.50 per hour, with a flat fee of £2.00 to park between the hours of 6.00 pm – 8.00 am). There is also the use of the Plymouth Pavilions Car Park located across the road from the hotel, which is pay and display.

Yes, we offer general vouchers which can be used for any service at hotel. Plus, we offer vouchers that are specifically for dining, accommodation or our Tea at the Top experience. Visit our Gift Vouchers page for full details.

To be the first to receive hotel news, promotions and exclusive offers, subscribe to our bi-monthly newsletter by clicking here. Alternatively, further information on seasonal offers including Tea at The Top and discounted accommodation packages can be found here.

Access is available for wheelchair users throughout most of the hotel. At the main entrance, porter assistance can be arranged, with a ramped entry to the hotel. You may also access the hotel’s first floor via the level car park entrance. We have a specialised accessible bedroom available – Room 108 – which is designed with features such as a low walk-in bath, bathroom grab rails and low light switches. Click here for details of our accessible room.

Yes, you can sign up for Best Western Rewards. Through this, you can earn points each time you use services at the Duke of Cornwall Hotel and other Best Western hotels. These can be used to claim free nights and a range of other rewards. Find more information about Best Western Rewards and how to register here.

We always welcome feedback about our services. You can complete a guest satisfaction survey by visiting www.bwfeedback.com – this only takes a few minutes and you’ll get 250 Best Western Rewards points to thank you for your time. You can also leave feedback for us on social media – search for the Duke of Cornwall Hotel on TripAdvisor, Google+ or Facebook.

Yes, non residents are more than welcome to use the hotels 2 AA Rosette awarded Restaurant. The Restaurant opens from 7pm for dinner, and diners can make their reservations by calling our friendly reception team on 01752 275850. For further information on the hotels Restaurant, and to see a sample menu, please click here.

If you cannot find the answer to your query on this page, please feel free to contact us and a member of our team would be delighted to assist you.

ACCOMMODATION

You can check in from 2pm onwards on your arrival day. We require you to check out before 11am on your day of departure to allow time to prepare your room for incoming guests. If you would like a later checkout time or an early check in, this may be possible – please enquire at reception.

If a Bed and Breakfast rate has been booked, breakfast includes a range of delicious full English (cooked to order) and continental breakfast options, accompanied by tea, coffee and fruit juices. If you have booked on a room only rate, you can purchase breakfast in addition at the hotel which is charged at £13.50 per person.

You should arrive at our restaurant for breakfast between 7.00am and 9.30am on Mondays through to Saturdays and between 8.00am and 10.30am on Sundays and Bank Holidays.

We offer a complimentary luggage storage service throughout your stay. We can also store your luggage securely for up to six hours after your departure, free of charge.

Yes, we offer free high-speed WiFi internet access to all guests. The password is available at reception on arrival. Connect to the ‘Best Western Duke of Cornwall’ network to get online for the duration of your stay.

Yes, every bedroom has a TV with Freeview set up, offering around 90 channels, including digital radio stations.

This will depend on room availability. However, we will do everything we can to accommodate your request for extra nights at the Duke. Please enquire at reception about room availability and rates at the earliest opportunity.

The hotel can offer travel cots if required. Please notify reception when booking to request this so we can ensure this is placed in the room ready for when you check in.

Pets are allowed in selected rooms by prior arrangement but are not permitted in the hotel’s public areas. An additional charge may apply for bringing your pet during your stay. Guide dogs and service animals are allowed throughout the hotel.

For the health, safety and comfort of our guests, smoking or vaping are not permitted anywhere inside the hotel building, including in bedrooms. A sheltered smoking area is available near the car park exit on the first floor.

WEDDINGS

Yes, the Duke of Cornwall Hotel is an officially approved wedding venue. Our wedding packages include the option of holding your service at the hotel, or arriving here for your reception and celebration after a service in a church or other wedding venue. All of the hotels function rooms are licensed for wedding ceremonies, so we can accommodate small, elopement weddings, or larger ceremonies for up to 300 people. Our unique Reynolds Tower Suite is also licensed for wedding ceremonies allowing couples the opportunity to get married whilst enjoying 360 degree views of Britain’s Ocean City.

Yes, our dedicated Wedding Coordinator is Toni McGuire. She can help you plan your wedding at the Duke of Cornwall Hotel and a master of ceremonies is present on the day to ensure everything runs smoothly. You can contact Toni at weddings@thedukeofcornwallhotel.co.uk or on 01752 275861.

You can choose from a variety of rooms and suites for your wedding ceremony, reception and evening party. These can accommodate guest numbers of anywhere between 10 and 300. See our Wedding Collection page for more details.

Our wedding packages all include a fine dining three-course wedding breakfast, table wine, tea and coffee, Prosecco for your toasts, and an evening buffet. Some packages also include arrival drinks and canapés, an extra wedding breakfast course and Champagne. Our menus offer superb quality and flexibility to suit your tastes. We can also create a bespoke package just for you, and can tailor dishes or create new menus exclusively for you and your guests. For more information, visit our Weddings page.

Yes, our Wedding Coordinator would be delighted to arrange a tour of the hotel, subject to availability. Contact Toni McGuire on weddings@thedukeofcornwallhotel.co.uk or call 01752 275861. We also host regular free wedding open events for engaged couples. See our Events page.

A deposit payment of £500.00 is required to secure the booking. A further payment of £500.00 is required 3 months after the initial deposit is paid. A further £1,000.00 is required 6 months prior to the wedding, with the full balance due to be settled the month before the wedding once we have the final numbers and details.

Yes, wedding guests are welcome to throw confetti both inside the hotel, and outside as the couple leave through the Duke’s entrance hall for exterior images. Our grand Listed staircase makes an excellent spot for having photographs taken while confetti is sprinkled from the gallery above. We ask for confetti to be restricted to one area inside the hotel.

No, the civil ceremony package is a separate offering which can be added to our Drake, Mayflower or Grand Duke Packages. We do not incorporate the ceremony in the packages as some guests prefer to get married elsewhere, and then have their wedding breakfast and evening reception at the hotel. Further information on the hotels wedding packages can be found here.

CORPORATE & EVENTS

The Duke of Cornwall Hotel has a wide selection of rooms and suites, suiting various numbers of guests – allowing plenty of options for your meeting, conference, party or other function or event. Click here to view the capacities and other features of the Duke’s function spaces.

All deposit payments are non-refundable and non-transferrable. Cancellation fees are incurred if a booked function is cancelled within 12 weeks of your event date. These charges increase the closer to the date the cancellation is made. Fees are also incurred if attendance numbers are substantially lower than stated when booking. Details of our fee structure are available in our Terms and Conditions when you book your event.

We provide a range of services to support corporate meetings and events, including free access to WiFi throughout. You can find the full list of equipment and facilities available on our Corporate & Business page.

An extensive and flexible range of catering choices is available for all event hosted at the hotel. For details of our formal and informal menus, buffet options, wine list and more, visit our Functions & Banquets page. A selection of catering arrangements is available for business guests. This includes restaurant meals, snacks and hot drinks for every delegate as part of our inclusive Delegate Packages. Visit our Corporate & Business page for details.